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Support Article

Getting Pega V5.5 Help from Pega V7.1.5 Application



After upgrading the application to Pega 7.1.5 (from Pega 5.5), users are unable to view appropriate help page (When user clicks on the Help from Pega 7.1.5, Help of V5.5 is displayed).

Error Messages

No error message is displayed

Steps to Reproduce

Open any Rule, Click on Actions and select 'Help' from the menu

Root Cause

prhelp was not deployed properly and URL for help was not set on URL settings


Redeploy the prhelp.war
Reset the URL by adding procomhelpmain.htm

Published June 12, 2015 - Updated October 8, 2020

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