Support Article
GoToPreviousTask is not working consistently in Mobile offline
SA-36886
Summary
On a mobile offline enabled case, if a flow contains a decision shape between two question shapes, then the "Back" button does not work.
Error Messages
Not Applicable
Steps to Reproduce
- Setup an offline enabled case using a flow which has smart shapes and question rules from Pega Survey.
- Ensure that Enable Navigation Links and Subprocess has navigation links is checked on the smart shape.
- In between question shapes use decision shapes with boolean expressions to determine routing to the next question.
- Include a "Previous" button in the harness that calls a JS function that in turn calls:pega.u.d.submit("pyActivity=GoToPreviousTask&skipValidations=true&previousAssignment=true")
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-33813.
Published May 10, 2017 - Updated October 8, 2020
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