Support Article

GoToPreviousTask is not working consistently in Mobile offline

SA-36886

Summary



On a mobile offline enabled case, if a flow contains a decision shape between two question shapes, then the "Back" button does not work.

Error Messages



Not Applicable


Steps to Reproduce

  1. Setup an offline enabled case using a flow which has smart shapes and question rules from Pega Survey.
  2. Ensure that Enable Navigation Links and Subprocess has navigation links is checked on the smart shape.
  3. In between question shapes use decision shapes with boolean expressions to determine routing to the next question.
  4. Include a "Previous" button in the harness that calls a JS function that in turn calls:pega.u.d.submit("pyActivity=GoToPreviousTask&skipValidations=true&previousAssignment=true")


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-33813.

Published April 21, 2017 - Updated May 10, 2017

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