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Support Article

Grid column filter not allowing selection of values



After selecting a Filter on the grid, unable to select values as checkbox control does not display for filtered values.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the cloud instance.
  2. Launch the Case Manager portal.
  3. In the Advanced Search section, select the Source.
  4. Click Search.
  5. Click the Filter icon on any column in the search results. Checkboxes do not display next to the values.

Root Cause

The checkbox in the pyUniqueValuesGrid section, in application ruleset, was deprecated.


Performed the following local-change: 
  1. Save As the pyUniqueValuesGrid section in application ruleset.
  2. Ensure to use the current checkbox control instead of the deprecated checkbox.
  3. Resave the skin rule.
For more information, refer to:


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Published February 20, 2019 - Updated October 8, 2020

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