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Support Article

Grid row numbering causes browser freeze

SA-7426

Summary



Browser freeze when attempting to Wrap Up an interaction after viewing a section using a repeat grid with row numbering ON. 

Error Messages



Not applicable.

Steps to Reproduce



1. Launch the CPM CSR portal and get to the composite view screen.
2. The composite screen by default shows the Summary tab active.
3. Click the Account tab that is next to it to make it active.
4. Configure a grid on this Account tab that has row numbering ON.
5. After viewing the grid on this tab, launch the Wrap Up process.
6. Fill in the fields on this tab and submit. You will experience the browser freeze at this time.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. The createFrame() api shouldn't be called for numbered grid.


Resolution



This issue is scheduled to be resolved in Pega 7.1.8.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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