Hamburger icon freezes in ios app
SummaryAt times hamburger icon does not respond.
Issue is observed in ios app, but in Safari browser, it is working fine.
Error MessagesNot Applicable
Steps to Reproduce1.Create a portal rule with left-header-center screen layout.
2.Run application in ios device.
3.Observe that hamburger icon is freezing at times.
Root CauseA software use or operation error.Application is configured with iframed portal which is prone to these kind of responsiveness issues.
ResolutionHere’s the explanation for the reported behavior: Application is configured with iframed portal which is prone to these kind of responsiveness issues.The Pega platform has a feature to configure a iframeless portal which is light weight and is designed especially to be Mobile friendly. The recommendation for the mobile portal is to use single-document frameless dynamic container.https://pdn.pega.com/release-note/offline-mobile-apps-require-dynamic-container-use-frameless-single-document-mode
Mobile app, does not support multi document mode.https://pdn.pega.com/support-articles/single-document-dynamic-container-error-run-time
Published January 18, 2017 - Updated January 31, 2017