Support Article

Hamburger icon freezes in ios app

SA-32583

Summary



At times hamburger icon does not respond.

​Issue is observed in ios app, but in Safari browser, it is working fine.


Error Messages



Not Applicable


Steps to Reproduce



1.Create a portal rule with left-header-center screen layout.
2.Run application in ios device.
3.Observe that hamburger icon is freezing at times.


Root Cause



A software use or operation error.

Application is configured with iframed portal which is prone to these kind of responsiveness issues.

Resolution



Here’s the explanation for the reported behavior:

Application is configured with iframed portal which is prone to these kind of responsiveness issues.

The Pega platform has a feature to configure a iframeless portal which is light weight and is designed especially to be Mobile friendly.

The recommendation for the mobile portal is to use single-document frameless dynamic container.
https://pdn.pega.com/release-note/offline-mobile-apps-require-dynamic-container-use-frameless-single-document-mode


Mobile app, does not support multi document mode.
https://pdn.pega.com/support-articles/single-document-dynamic-container-error-run-time

Published January 18, 2017 - Updated January 31, 2017

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