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Support Article

Harness CSS does not load at user portal launch

SA-12675

Summary



When launching the user portal, CSS files do not load.


Error Messages



Not Applicable.


Steps to Reproduce


 
  1. Open the portal rule.
  2. Open the skin rule on the portal.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules: The Skin rule in question has been corrupted.

Resolution



This issue is resolved through the following local-change:
  1. Open the portal rule.
  2. Open the skin rule on the portal.
  3. "Revalidate & Save" the portal skin rule and retest user portal.

 

Suggest Edit

Published September 27, 2015 - Updated October 8, 2020

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