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Support Article

HCIF 7.1.4 application jar Import fails

SA-24868

Summary



The HCIF 7.1.4 framework for Pega 7.1.8 is stuck around 30% into the import process.
 

Error Messages



2016-06-10 23:04:40,898 [PRPCWorkManager : 16] [  STANDARD] [                    ] [     PegaRULES:07.10] (         internal.util.MoveLog) INFO  <operator id> -      Committed 18456 of 62629 (30.50%) 27:29 minutes remaining
2016-06-10 23:04:43,871 [PRPCWorkManager : 16] [  STANDARD] [                    ] [     PegaRULES:07.10] (         internal.util.MoveLog) INFO   <operator id> -      Committed 18510 of 62629 (30.59%) 27:38 minutes remaining
2016-06-10 23:07:33,345 [PRPCWorkManager : 52] [  STANDARD] [                    ] [     PegaRULES:07.10] (.access.DatabaseConnectionImpl) ERROR   - Couldn't obtain a connection. Refresh the DataSource, and try again
2016-06-10 23:07:33,345 [RPCWorkManager : 113] [  STANDARD] [                    ] [     PegaRULES:07.10] (.access.DatabaseConnectionImpl) ERROR   - Couldn't obtain a connection. Refresh the DataSource, and try again
......

Steps to Reproduce

  1.  Upload HCIF 7.1.4 file to Import process
  2. Process with installation process (DBA already executed SQL statements beforehand in target DB)
  3.  It got stuck around 30% on the screen, and then around 5 to 10 minutes later, it showed an error of 1 file in red


Root Cause



A defect or configuration issue in the operating environment:

wm/PegaWorkManager asynchronous bean resource has been configured incorrectly with 'Growable' checked and the maximum number of threads set to 5

Resolution



Make the following change to the operating environment: 

Follow instructions in the section "Configuring WebSphere WorkManager" in the installation guide on PDN: https://pdn.pega.com/documents/pega-718-installation-guide-websphere-oracle

 

Suggest Edit

Published July 1, 2016 - Updated December 2, 2021

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