Support Article

Header still displayed on wrapping up email interactions

SA-36847

Summary



For email interactions, the header is still present upon wrapping up the interaction.


Error Messages



Not Applicable


Steps to Reproduce



1. Open an Email Interaction.
2. Open another Email Interaction.
3. Goto Home Tab and click on first email Interaction.
4. Wrapup the Interaction. The screen header still persist.


Root Cause



In Step 5.2.2 of CPMCleanInteractionPages datatransform should not execute for “Inbound Correspondence” type interaction.

As part of hotfix, a condition was added to execute step 5.2.2 for interaction of type other than “Inbound Correspondence”.


Resolution



Apply HFix-33582.


Published April 21, 2017 - Updated May 30, 2017

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