Support Article
Header still displayed on wrapping up email interactions
SA-36847
Summary
For email interactions, the header is still present upon wrapping up the interaction.
Error Messages
Not Applicable
Steps to Reproduce
1. Open an Email Interaction.
2. Open another Email Interaction.
3. Goto Home Tab and click on first email Interaction.
4. Wrapup the Interaction. The screen header still persist.
Root Cause
In Step 5.2.2 of CPMCleanInteractionPages datatransform should not execute for “Inbound Correspondence” type interaction.
As part of hotfix, a condition was added to execute step 5.2.2 for interaction of type other than “Inbound Correspondence”.
Resolution
Apply HFix-33582.
Published June 1, 2017 - Updated December 2, 2021
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