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Support Article

Helper Text Tooltip does not display on iPad Safari



Helper Text Tooltip does not display  on Safari browsers on iPad.

Below is an example from a desktop browser,

Error Messages

Not Applicable

Steps to Reproduce

Configure a Helper Text with Tooltip for an Input field.

Root Cause

This behavior is as per Pega product design.


Here’s the explanation for the  reported behavior:

The user cannot hover over the Tooltip icon to display the Helper Text on the iPad. The concept of Hover does not exist on touch devices. Hence, this configuration option is invalid for mobile or touch devices.

Published November 26, 2019 - Updated December 2, 2021

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