Support Article

HFix keys are not working in Firefox browser

SA-28357

Summary



Alt + Shift + "Specific letter" is used to trigger button action in Firefox browser. Button action is triggered in every browser.
But in Firefox browser button action is not triggered.


Error Messages



Not Applicable


Steps to Reproduce



1. Configure a button with access key 'N'.
2. Click Alt + "N" in chrome browser to proceed to next page.
3. Click Alt+Shift+ "N" in Firefox browser, next button action is not triggered.


Root Cause



There are duplicate access key letters in the DOM and Firefox browser is not able to recognize the specific hotkey which needs to be executed.

Resolution



After removing the duplicate access keys, Hotkeys worked fine.

Published September 23, 2016 - Updated October 3, 2016

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