Support Article
High CPU consumption during outbound campaign run
SA-60641
Summary
Marketing outbound campaign runs on 5 nodes and consumes almost 100% of all 4 CPU cores available on each node.
This triggers issues which might result in campaign failures.
Error Messages
Not Applicable.
Steps to Reproduce
Run an outbound campaign with the segment that has more than 3 million records.
Root Cause
A defect or configuration issue in the operating environment.
Resolution
Make the following change to the operating environment:- Segregate the Decision Data Stores (DDS) nodes cluster and Data Flow nodes cluster
- Reduce the number of threads from 5 to 3 in the Decisioning services > Dataflow cluster landing page
Published July 24, 2018 - Updated October 8, 2020
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