Support Article

High number of PEGA0058 and PEGA0059 alerts

SA-26556

Summary



User is seeing a high number of PEGA0058 and PEGA0059 alerts. Issue is with out-of-the-box table PR_DATA_IH_FACT.


Error Messages



Not Applicable


Steps to Reproduce



Execute an Next Best Action (NBA) flow.


Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Follow the instructions to install HFix-28809 (cumulative with all the latest DSM hotfixes).

Instructions:

Note: It is strongly recommended to take a backup of the Pega DB schema prior to installing the hotfix.

1. The full PRPC cluster should be up when then Hotfix is installed. This includes all DNodes.
2. Import the Hfix jar received from GCS by going to Designer Studio> Application> Distribution > Import.
3. After importing the hotfix, restart a single cluster node to completion (Pega restart) while other Pega node waits ( in other words, start node by node, waiting for the previous one to finish starting up).
4. Proceed to restart the other cluster nodes as normal.

 

Published August 8, 2016 - Updated August 12, 2016

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