Highlight feature does not work when screen is reloaded
SummaryWhen the co-browse session is initiated, the highlighted feature is working, but once the user navigates to another screen, the highlight feature is not working in the new navigated screen in the same session.
Error MessagesNot Applicable
Steps to Reproduce
- Launch CoBrowse Session
- Tried highlight option from the user screen to the user's actual screen
- Navigate to another screen from user's portal
- Check for the highlight option.
The stated issue is because of “showAllowCobrowsingControlMode” attribute set on the fireflyAPI on the enduser side.
You can verify it by running fireflyAPI.get('showAllowCobrowsingControlMode’) on the developer console of the browser
Removing the attribute showAllowCobrowsingControlMode from FireFly API has resolved the issue
Published October 19, 2016 - Updated October 26, 2016