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Support Article

History-Add for operator history does not retrieve Field Values



The pyHistoryMemo Field Values for Data-Admin-Operator-ID are not used at run time when the History-Add method is executed.

​ No error is generated in log file. The history record has no memo.

Error Messages

Not Applicable

Steps to Reproduce

1. Log into Sales Automation system.
2. Launch portal for Sales Ops.
3. Navigate to the operator list.
4. Select an Operator.
5. From the Action menu, Deactivate account.
6. Review Operator history. Note that although there is an audit line for the deactivate, there are no details in the description/memo field for that audit.

Root Cause

This issue was determined to be a product enhancement request.



An enhancement request, FDBK-17333, has been created for consideration by Pega Product Management. 



Published November 24, 2016 - Updated October 8, 2020

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