Support Article
History-Add for operator history does not retrieve Field Values
SA-30317
Summary
The pyHistoryMemo Field Values for Data-Admin-Operator-ID are not used at run time when the History-Add method is executed.
No error is generated in log file. The history record has no memo.
Error Messages
Not Applicable
Steps to Reproduce
1. Log into Sales Automation system.
2. Launch portal for Sales Ops.
3. Navigate to the operator list.
4. Select an Operator.
5. From the Action menu, Deactivate account.
6. Review Operator history. Note that although there is an audit line for the deactivate, there are no details in the description/memo field for that audit.
Root Cause
This issue was determined to be a product enhancement request.
Resolution
An enhancement request, FDBK-17333, has been created for consideration by Pega Product Management.
Published November 24, 2016 - Updated October 8, 2020
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