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Support Article

History entry does not display in audit on canceling workobject

SA-49180

Summary



History entry does not display in the audit trail on canceling a work object. This occurs when using the History-Add method to create a history entry.


Error Messages



Not Applicable.


Steps to Reproduce

Cancel a case and review the audit trail.


Root Cause

An issue in the custom application code or rules where a commit was not performed. The History-Add method performs a deferred save of the history record, but a commit is required to write it to the database.


Resolution

Perform the following local-change:

Include a Commit to write the history record to the database.

Suggest Edit

Published February 20, 2018 - Updated October 8, 2020

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