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Support Article

History tab is not populated in Smart Dispute claim creation



When you create a claim in Smart Dispute (Smart Dispute 7.1.1), the History tab in a tabbed group functionality at claim level is not visible to the user.

Error Messages

Not Applicable

Steps to Reproduce

  1. Try to add history step in a post activity of a flow action on claim level
  2. Check the visibility of tab after the flow action is performed
History tab is not visible.

Root Cause

Developers were changing the section in some other ruleset. However, some other section was being processed in Rule Resolution.


Add the History tab section in the correct parent section, which comes into effect during Rule Resolution.


Published July 17, 2015 - Updated October 8, 2020

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