Support Article

Home Tab Content Overridden Not Allowing User To Proceed

SA-27402

Summary



When Interaction is closed the Home tab is over-written with the interaction data not allowing user to proceed.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch an interaction and then launch an intent task.
  2. Complete the intent task.
  3. Click on that intent task again to open in review mode.
  4. Close the interaction using close icon.
  5. Home tab content is overwritten with review harness data so user cannot proceed.


Root Cause


An issue in the custom application rule, that is Review harness rule.
User has not included CPMReviewIncludes section in the Review harness which takes care of side bar(interaction driver) which is available in Out-of-the-box (OOTB).


Resolution



Perform the following local-change steps:

1. Include 
CPMReviewIncludes section in the customized Review harness.
2. Add the customized section to be shown in the CPMReviewIncludes section.

 

Published August 30, 2016 - Updated September 8, 2016

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