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Support Article

Home tab does not display on opening a service case



The Home tab does not display when opening a service case in the Interaction portal.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch a new phone call
  2. Start a new General Service Request
  3. Search on the ID from the same General Service Request
  4. Click the OK button on the popup to re-open the General Service Request. The Home tab does not display

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-51591.


Published August 15, 2019 - Updated December 2, 2021

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