Support Article
Home tab does not display on opening a service case
SA-75806
Summary
The Home tab does not display when opening a service case in the Interaction portal.
Error Messages
Not Applicable.
Steps to Reproduce
- Launch a new phone call
- Start a new General Service Request
- Search on the ID from the same General Service Request
- Click the OK button on the popup to re-open the General Service Request. The Home tab does not display
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-51591.
Published August 15, 2019 - Updated December 2, 2021
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