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Home tab is replaced by another intent on closing an interaction

SA-18969

Summary



After closing an interaction, when multiple intent tasks are launched, Home tab is replaced by another intent.

Error Messages



Not Applicable

Steps to Reproduce



1. Create a phone call.
2. Initiate an Intent task.
3. From Other actions, launch another work object (intent task).
4. Close the interaction, and observe that the second intent screen is replaces Home.

Root Cause



In the operating environment, the structure of page D_CPMServiceCaseRecents did not contain the newly created intent task (second work object) in Clipboard.
It was found in tracer analysis that the data transform pyAddRecentListItem, which inserts data to D_CPMServiceCaseRecents, was missing and not called in the second case. However, this was not the case in the first intent creation.

Resolution



Apply the local-change given below to resolve the issue.

Save As pyAddRecentListItem data transform to respective intent task class, and customize it accordingly.

 

Suggest Edit

Published February 9, 2016 - Updated December 2, 2021

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