Support Article

Hourglass/hang during creation of change request in revision.

SA-29620

Summary



In pega marketing when the revision manager creates a new revision the second step is to add rules (strategies/datatransforms etc) into that revision so that a strategy designer can work on that. Selecting rules in the revision manager portal is possible. After adding rules from a number of business group when the submit button is clicked the screen hangs infinitely.


Error Messages



No error message appears on screen or on log.
However the browser developer tools shows the below error :-

Failed to load resource: the server responded with a status of 414 (Request-URI Too Large)

Steps to Reproduce



Create revision
Select some rules you want to pass to a strategy designer
Click submit

 

Root Cause



Depending on the number of Business group selected a very long url is constructed in GET request during revison submission, As GET method has a default byte limitation it is causing problem.

Resolution



Apply HFix-29568 to resolve this issue.

 

Published October 26, 2016 - Updated November 8, 2016

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