Support Article

Hourglass/hang during creation of change request in revision.

SA-35377

Summary



When the revision manager creates a new revision the second step is to add rules (strategies/datatransforms etc) into that revision so that a strategy designer can work on that. Selecting rules in the revision manager portal is possible. After selecting you have to click the submit button. After clicking that button the hourglass appears and won't go away.

Error Messages



Browser developer tools shows the below error :

Failed to load resource: the server responded with a status of 414 (Request-URI Too Large)


Steps to Reproduce

  1. Create revision.
  2. Select some rules you want to pass to a strategy designer.
  3. Click submit.

Root Cause



Depending on the number of Business group selected a very long url is constructed in GET request during revison submission, As GET method has a default byte limitation it is causing problem.

Resolution



Apply Hfix-33150 to resolve this issue

Published March 22, 2017 - Updated March 25, 2017

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