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Support Article

How to acheive Case management feature in CPM7.

SA-660

Summary



If CPM Service Accelerator is used  to create the new worktype, it is creating work type not an case type.

And also it will create direct flow not like case (with step and stages).



Resolution



CPM Service Accelerator does create the pyDefault Case Type rule when you use it to create a new Service class. It’s a very basic version of the Case Type rule, so you would still have to go and add Stages and such if you wish.
 

Published April 1, 2016 - Updated December 2, 2021

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