Support Article

HTTP Status 404 Designer Studio Get help (prhelp)

SA-36676

Summary



Working in Pega 7.1.9 Designer Studio, the application developer tries to open Help and gets the error message.


Error Messages



HTTP Status 404- /prhelp/rule-/rul-application/main.htm
type Status report
message /prhelp/rule-/rule-application/main.htm
description The requested resource is not available.


Steps to Reproduce

  1. In Designer Studio, open the application.
  2. Go to Actions and click Get help.


Root Cause



A Pegasystems bug where an incorrect URL mapping is in place in the prhelp.war file for the page Edit Application.

Resolution



Perform the following local-change:
  1. On the Designer Studio landing page, click System > Settings > URLs.
  2. In the field Online Help URL, type https://pdn.pega.com/sites/default/files/help_v719.

Published April 18, 2017 - Updated May 4, 2017

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