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Hybrid Screen



Two interaction cases were created and the second interaction case was navigated from Home. When the second case was wrapped up, the Interaction header appeared in the Home screen.

Error Messages

Not Applicable

Steps to Reproduce

1. Create two cases.
2. Navigate to the second case from Home.
3. Wrap up the second case.

Root Cause

When condition in Step 4.2.12 in CPMCleanInteractionPages data transform checks if .IsSelected == true and @LengthOfPageList(D_CPMPortalRecents.pxResults) == 0. 

When only one interaction tab is open, D_CPMPortalRecents.pxResults is 0. The values of .pyID and .ActiveParentRecent are cleared. If two or more interaction tabs are opened and the first tab is selected, the When logic evaluates to False. The values of the properties are not cleared, which is incorrect.


Apply HFix-25423.
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Published February 9, 2016 - Updated December 2, 2021

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