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Support Article

Hybrid Screen

SA-19171

Summary



Two interaction cases were created and the second interaction case was navigated from Home. When the second case was wrapped up, the Interaction header appeared in the Home screen.

Error Messages



Not Applicable

Steps to Reproduce



1. Create two cases.
2. Navigate to the second case from Home.
3. Wrap up the second case.

Root Cause



When condition in Step 4.2.12 in CPMCleanInteractionPages data transform checks if .IsSelected == true and @LengthOfPageList(D_CPMPortalRecents.pxResults) == 0. 

When only one interaction tab is open, D_CPMPortalRecents.pxResults is 0. The values of .pyID and .ActiveParentRecent are cleared. If two or more interaction tabs are opened and the first tab is selected, the When logic evaluates to False. The values of the properties are not cleared, which is incorrect.

Resolution



Apply HFix-25423.
Suggest Edit

Published February 9, 2016 - Updated December 2, 2021

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