Support Article

Hyphen character displayed as '?' character

SA-32201

Summary



While generating the data as the file, the Hyphen character displayed as '?' character.


Error Messages



Not applicable


Steps to Reproduce



1. Create a HTML rule.
2. Load the content of HTML rule to Rich Text Editor.
3. Generate the content of RTE to PDF using HTMLTOPDF activity on Button.


Root Cause



A software use or operation error : user did not set the required font parameter to HTMLTOPDF activity. Hence dash character is shown as ?

Resolution



Perform the following local-change steps:

a) Set the following parameter before calling the HTMLtoPDF activity.
    Set pyPDFGeneratePDFA parameter to true (Param.pyPDFGeneratePDFA = true)
b) Below is the screen print to illustrate.



The significance of the parameter is to forcefully set the fonts directory and required fonts to generate the PDF document.

 

 

Published January 6, 2017 - Updated January 16, 2017

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