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Support Article

IAC Gadget Setup Issue - Error Authenticating UDPUser



When doing gadget setup from gateway to preview the harness, getting below error:
"Error authenticating <user>: This user must use internal PegaRULES authentication. "

Error Messages

Error authenticating <user>: This user must use internal PegaRULES authentication.

Steps to Reproduce

- configure the gateway
- then configure the Gadget to display harness.

Root Cause

Error points out the problem with the Pega operator record that needs to allow external authentication.


Update the PRPC operator record to allow external authentication.
- open the operator record
- go to 'Advanced' tab
- enable 'External Authentication'.

Published January 31, 2016 - Updated December 2, 2021

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