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Support Article

IAC - Requestor Session still exists.



Once Request session is attained through Internet Application Composer (IAC) gateway for a user, the session still exists and the same session is utilized for the new logged in user or new requestor.

Error Messages

Not Applicable

Steps to Reproduce

1. Log in as User1 to parent application on which IAC gadget is embedded.
2. Verify Pega gadget loaded with List of cases in report definition.
3. Navigate to System Management Application (SMA) for requestor session.
4. Log out and verify the SMA. Requestor Session still exists.
5. Log in as User2.
6. Verify the Pega gadget. Cases belonging to User1 is visible. All functionality are running related User1.
7. Navigate to SMA, and check if requestor is used with previous requestor.

Root Cause

This is an expected behaviour.

This happens because user is loggs in to parent application and same credentials as descrived in IAC gadget is used to create or resume session ever time until Pega_RULES cookies is lost. Logging out of parent application doesnot clears the Pega-RULES cookie.


Since Pega-RULES cookie is not lost when users loggs out from parent application, it is required to log off the requestor when needed.
pega.web.api.doAction("gadgetName", "logoff") can be fired in a script at Log off action of the parent application to get Pega requestor logged out.

Suggest Edit

Published August 17, 2017 - Updated October 8, 2020

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