Support Article
IE 6.0 or above is required to successfully run this application
SA-25605
Summary
An error occurs after the application is upgraded from PRPC 5.5 to Pega 7.2.
Error Messages
IE 6.0 or above is required to successfully run this application
Steps to Reproduce
- Log into Designer Studio.
- Start the user portal.
Root Cause
A backwards compatibility defect in Pegasystems’ code or rules:
Portals of Fixed type are not cross-browser compatible. Fixed type portals are deprecated from Pega 7.1. These portals will run only in versions earlier then Internet Explorer 10.
Resolution
Refer to the following PDN documents:
- Refer to Deprecated pre 7.1 portals on Page 5 of PegaRULES Process Commander Release Notes from October 2013: https://pdn.pega.com/documents/prpc-711-release-notes
- Search for Fixed Portals: https://pdn.pega.com/release-notes?version=876
- Refer Converting fixed portals to composite portals on Page 8 of Pega 7 Platform UI Element Upgrade Guide: https://pdn.pega.com/documents/pega-7-platform-ui-element-upgrade-guide
See also SA-22613.
Published July 22, 2016 - Updated October 8, 2020
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