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Support Article

IE 9 freezes after MSWord document opened



After upgrading workstations to Internet Explorer (IE) 9, when the user tried to edit correspondence in MSWord, the Word session is successfully launched and operational, but the browser session freezes. As a result the user is forced to kill the IE process and restart PRPC, losing all changes.

Error Messages

Not applicable

Steps to Reproduce

Edit correspondence in MSWord from any section that implements this standard PRPC feature.

Root Cause

The root cause of this problem is a bug in IE9. 


Applying Microsoft security update
KB3008923 resolves the IE9 hang issue.

Published January 31, 2016 - Updated October 8, 2020

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