Support Article
IE 9 freezes after MSWord document opened
SA-6281
Summary
After upgrading workstations to Internet Explorer (IE) 9, when the user tried to edit correspondence in MSWord, the Word session is successfully launched and operational, but the browser session freezes. As a result the user is forced to kill the IE process and restart PRPC, losing all changes.
Error Messages
Not applicable
Steps to Reproduce
Edit correspondence in MSWord from any section that implements this standard PRPC feature.
Root Cause
The root cause of this problem is a bug in IE9.
Resolution
Applying Microsoft security update KB3008923 resolves the IE9 hang issue.
Published January 31, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.