Support Article
IE crashes when accepting screen pop
SA-16699
Summary
IE9 crashes when accepting screen pop.
Error Messages
Not Applicable
Steps to Reproduce
IE9 crashes for 4 out of every 100 calls.
Root Cause
Crashes were occurring in IE9 in just standard Javascript functions. There was nothing to point to a specific problem with the Javascript.
Resolution
Upgrade to IE11.
Published January 31, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.