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Support Article

IE refreshed with res://ieframe.dll/acr_depnx_error.htm error



After opening a screenshot and closing the window, all Internet Explorer browsers are refreshed with the below URL in the parent window and an error displays on the screen. res://ieframe.dll/acr_depnx_error.htm

Error Messages

Internet Explorer has closed this webpage to help protect your computer

Steps to Reproduce

  1. Log in to the application.
  2. Open a case.
  3. Click History and Attachments icon.
  4. Open a screenshot.
  5. Close the screenshot window.

Root Cause

A third-party product issue.


Perform the following local-change:

Identify and remove the addon which the Internet Explorer browser does not support.
Suggest Edit

Published January 23, 2020 - Updated December 2, 2021

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