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Support Article

IE10 compatibility

SA-761

Summary



Email Template/correspondence rule does not display in IE 10. However, with Compatibility view switched on, the page displays fine.

Error Messages



No error message. Screen does not load with compatibility mode switched off.


Steps to Reproduce



Email Template/correspondence rule does not display in IE 10. However, with Compatibility view switched on, the page displays fine.


Root Cause



The root cause of this problem is defect/misconfiguration in the PRPC operating environment.
If compatibility mode is off in customers environment, then certain UI controls won't be displayed properly in IE 10 and IE 11.



Resolution



The explanation for this behavior is as follows: End user has to enable compatibility mode on their IE 10 and IE 11 browsers to display certain UI controls properly in their PRPC application.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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