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Support Article

IE10 crashes after selecting Later or Reject button in NBAA

SA-14494

Summary



After pressing the select Later or Reject button in NBAA interaction, a popup is displayed with reasons screen. While trying to select options in the reason screen, an error message is displayed and the browser crashes. This issue occurs only in IE10 browser.


Error Messages



Internet explorer has stopped working


Steps to Reproduce



1. Use the HTML code such as <user> in a UI component in NBAA and run the Flow for screen to appear.
2. Click any button on the UI.


Root Cause



An issue in the user's custom application code or rules. HTML tag, <user>, used was a custom tag and not the correct way to use under the HTML code. This was behaving differently on different browsers.


Resolution



Change the tag from <user> to <I>user</I>.
Suggest Edit

Published September 30, 2015 - Updated October 8, 2020

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