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Support Article

IE11: Busy indicator is not appearing properly



User is facing issues in Internet Explorer's busy indicator.

Busy indicator is popping up on the screen when user is calling Create New work Action only for some time and screen looks idle and after some time the work object opens.
Issue is happening in Internet Explorer 11 and used to work fine in Internet Explorer 10 application.

Error Messages

Not Applicable.

Steps to Reproduce

Create a work object using Internet Explorer 11 browser. Observe that the busy indicator is appearing for some time and then the browser becomes idle until the job is created.

Root Cause

This issue is due to user configuration.


User had an activity which was taking time to be finished.

So as this cannot be removed, user configured another busyIndicator and this busyIndicator mask was showing on top of the earlier busyIndicator.
​This is an expected behavior and there will be two busyIndicators.

Published April 29, 2016 - Updated October 8, 2020

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