Support Article

Image is missing in correspondence email

SA-14721

Summary



Image is present the correspondence rule and in the rule preview. But it is missing in the generated email in PRPC 6.2 SP2.


Error Messages



A red cross mark appears in the place of image.


Steps to Reproduce



1. Create a correspondence with an image.
2. Use the property-set-Corr to set the correspondence .
3. Call the activity SendEmailNotification using Queue method . 


Root Cause



A defect in Pegasystems’ code or rules. 
For batch requestors, one does not populate pxThread page with properties like pxReqHomeURI.
​ Due to that at run time there is no complete path of the image file stored on the file system.

Resolution



Local-Change :

Call the Property-Set-Corr step in foreground thread/requestor and once the stream is attached one can Queue the SendEmailNotification activity for Batch requestor.

 

 

Published September 23, 2015 - Updated October 30, 2015

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