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Support Article

Images embedded with Ctrl+V do not display in correspondence



The Rich Text Editor (RTE) control does not display images added using Ctrl+V.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a correspondence UI
  2. Copy an image from MS Word and paste it using Ctrl + V
  3. Paste on an outbound email. Embedded image does not display on correspondence attachment on case as well as email received on Outlook

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-27315, has been created for consideration by Pega Product Management. 

Suggest Edit

Published September 21, 2018 - Updated October 8, 2020

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