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Support Article

Images in the Rich Text Editor are blocked by IAC gateway



Images uploaded into a Rich Text Editor (RTE) control are not shown in an Internet Application Composer (IAC) web node.

Error Messages

PRGateway Exception: error response from PRPC

Steps to Reproduce

1. Set up IAC on a node on your system.
2. Configure your IAC gadget to display a work object and add a Rich Text Editor (RTE) to the display.
3. On a normal node, create a work object and upload an image into the RTE using the Image toolbar button.
4. View the object through IAC. It will not display because the request is blocked by the gateway.

Root Cause

The IAC gateway did not support the image request URL format created by uploading an image into a Rich Text Editor control.


This issue is resolved by hotfix item HFIX-9566.

Published February 15, 2016 - Updated October 8, 2020

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