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Support Article

Including CSS or javascript files decreases performance



Customer Service for Financial Services (CSFS) and Customer Service (CS) have multiple out-of-the-box (OOTB) rules such as, sections and controls, where the javascript or CSS files used are included in the rule. This reduces browser performance because these static content files cannot be bundled. The recommended practice is to include all CSS files as a bundle in the Skin rule and all javascript files as a bundle in the harness. 

Error Messages

Not Applicable

Steps to Reproduce

For an example, open the OOTB section, ToasterPop, of the CS framework and notice that static content files are included as part of the section.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-24022 for CS and HFix-24411 for CSFS.  

Published January 31, 2016 - Updated December 2, 2021

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