Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Inconsistency in 'When' rules between Pega nodes

SA-40255

Summary



When Rules return different outcome in different nodes.

The problematic "When" rule is used in a Strategy and therefore the results of the Strategy is incorrect on different nodes for the same input data.


Error Messages



Not Applicable


Steps to Reproduce



Issue is sporadic in nature.

The issue has not appeared since. Not able to identify any pattern yet.


Root Cause



A defect or configuration issue in the operating environment.

There was a change in the external Customer schema and new columns were added.

The When rule is evaluating on one of the newly introduced properties.

Investigating the tracer xml from both the nodes, in the problematic node, the new property is not part of the database query hence the property is not populated.

Upon restarting the servers the issue did not appear.


Resolution



Resave Data-Admin-DB-Table rule for the Pega class whose underlying table has changes.

Published September 20, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us