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Support Article

Inconsistent behavior of Pulse on Interaction portal



Pulse behaves inconsistently on the Interaction portal. This occurs while using Pega Customer Service 8.3 on Pega 8.3.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the Interaction portal
  2. Click Pulse on the left navigation menu
  3. Click Show more posts
  4. Verify if there are redundant Pulse posts

Root Cause

The application stack is incorrect. The user application is built on both the out-of-the-box Customer Service for Financial Services (CSFS) and Pega Knowledge Management (KM) applications. The rules in the KM application get overriden. 


Perform the following local-change:
Remove the KM application from the application stack.

Published March 27, 2020 - Updated December 2, 2021

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