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Support Article

Incorrect account credited on Representment Accounting Step

SA-46277

Summary



Incorrect account credited on the Representment Accounting Step on reopening the Maestro Dispute with Representment.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a Dispute on a Maestro transaction
  2. Resolve the Dispute as Chargeback. Check the Chargeback Accounting Step.
  3. Reopen the Dispute for Representment. Check the Representment Accounting Step


Root Cause



The Representment Accounting Step rules must be modified to account for this use case.


Resolution



Apply HFix-38593.


Suggest Edit

Published November 28, 2017 - Updated December 2, 2021

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