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Support Article

Incorrect alignment of images



The styling of images is not present in an email sent to create a case with images.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure an Inbound email
  2. Send an email from Gmail. The content must have images aligned to the centre
  3. Open the email with attachments
  4. Verify the alignment of the images

Root Cause

A defect in Pegasystems’ code or rules. The Open Web Application Security Project (OWASP)  library strips off the additional HTML tag properties from the images.


This issue is reported as a bug to be remediated in Pega 8.2.3 patch release.


Published January 23, 2020 - Updated December 2, 2021

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