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Support Article

Incorrect From and CC in Email Triage container for an I case



Pega Customer Service (CS) 8.2 is installed on Pega Platform 8.2.5.
The Email Triage (ET) container of an Interaction (I) case displays incorrect From and CC details.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the Pega CS application.
  2. Open an ET case.

Root Cause

A defect in Pegasystems’ code or rules.
The From and CC fields were incorrect because the data pages were not refreshed.


Apply HFix-59616.

Published February 24, 2020 - Updated December 2, 2021

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