Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Incorrect From and CC in Email Triage container for an I case

SA-101312

Summary



Pega Customer Service (CS) 8.2 is installed on Pega Platform 8.2.5.
The Email Triage (ET) container of an Interaction (I) case displays incorrect From and CC details.



Error Messages



Not Applicable


Steps to Reproduce

  1. Log in to the Pega CS application.
  2. Open an ET case.


Root Cause



A defect in Pegasystems’ code or rules.
The From and CC fields were incorrect because the data pages were not refreshed.


Resolution



Apply HFix-59616.

Published February 24, 2020 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us