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Support Article

Incorrect counter in text area in Chrome

SA-31765

Summary



Character count in text area is incorrect in Chrome. The issue persists despite applying HFix-26042 following SA-19610 PDN article: https://pdn.pega.com/support-articles/text-area-character-count.

Error Messages



Remaining: 1 characters

Steps to Reproduce

  1. Add text area control to section.
  2. Open properties of control.
  3. On Presentation tab, restrict maximum characters to 10 (an example).
  4. Select true check box for Display character counter.
  5. Use eight characters and one new line character in the application.

Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply HFix-26042.

Published January 2, 2017 - Updated October 8, 2020

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