Support Article
Incorrect error message displays when a locked case is opened
SA-53227
Summary
Incorrect error message displays when a locked case is opened.
Error Messages
The case type does not yet have any fields defined.
Steps to Reproduce
- Log in to the system
- Open a case in the perform mode
- Log out
- Log in as another user and attempt to open the same case
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Perform the following local-change:- Override the LockInfo harness rule to your application ruleset
- Use the pyCaseContentReadOnlyWrapper section instead of pyNewCaseMain section
Published July 23, 2018 - Updated October 8, 2020
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