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Support Article

Incorrect error message displays when a locked case is opened

SA-53227

Summary



Incorrect error message displays when a locked case is opened.


Error Messages



The case type does not yet have any fields defined.


Steps to Reproduce

  1. Log in to the system
  2. Open a case in the perform mode
  3. Log out
  4. Log in as another user and attempt to open the same case


Root Cause



A defect in Pegasystems’ code or rules. 


Resolution

Perform the following local-change: 
  1. Override the LockInfo harness rule to your application ruleset
  2. Use the pyCaseContentReadOnlyWrapper section instead of pyNewCaseMain section


 

Published July 23, 2018 - Updated October 8, 2020

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