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Support Article

Incorrect highlighted text in RC-75 in chargeback summary screen

SA-16155

Summary



A highlighted text message for RC -75 on the chargeback summary screen has unexpected content.


Error Messages



Transaction Not Recognized L257 AND L290 added for STP for 14.2 Compliance (75)
 


Steps to Reproduce



Create a case and select charge back for reason code 75. The message displays on the chargeback summary screen.


Root Cause



A defect in Pegasystems’ code or rules. 
The text description of Reason Code for RC75 was inappropriate.  This was corrected in the RC brief description.


Resolution



Apply HFix-24428.

Published January 31, 2016 - Updated October 8, 2020

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