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Support Article

Incorrect (Withdrawn) Rule getting executed

SA-18971

Summary



Activity A called activity B.  A change was made so that Activity A calls activity C, and activity B was withdrawn. After the rules are migrated to the four production nodes, on one node, the version of activity A that called activity B is still used.


Error Messages



Not Applicable.

Steps to Reproduce



Call activity A on the various production nodes.


Root Cause



A defect in Pegasystems’ code or rules. 
When the rule changes were migrated to production, the cache on one of the nodes was not updated.  

Resolution




User made the following prconfig, change to prevent the issue from happening again:


Set "systempulse/scanoffsetms"  to 30000. 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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