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Support Article

Individual browser requestors occupy 2GB Clipboard memory

SA-106444

Summary



Individual browser requestors occupy more than 2 GB Clipboard memory.


Error Messages



Not Applicable


Steps to Reproduce



Reopen the work object where the BLOB size is large. The Clipboard requestor is large.


Root Cause



The issue occurred due to work objects with references to the Orphaned properties. The BLOB consumed the Clipboard memory space.


Resolution



Apply HFix-61795 (such that Orphaned properties are managed for any new work object).

Perform the below steps to shrink the size of the old work objects:
  1. Obj-Open the work object to a Page (for example, A).
  2. Create a New page with Page-New and name the page as B.
  3. In a Java step, use the below code within double quotes 

    "tools.findPage("B").putAll(myStepPage);"

    The Step Page should be A for this Step.

    Obj-Save and Commit shrink the size of the inflated work objects.

Published April 15, 2020 - Updated October 8, 2020

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