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Support Article

Inquiry about how to prevent re-sending



Campaign[11603] was aborted yesterday.

They try to re-schedule the campaign today but they don't want to send campaign outputs to same customers. Due to their records, some customers have already received the outputs.

They asked for help about preventing duplicate emails.

Error Messages

There is no error messages.

Steps to Reproduce

No applicable.

Root Cause

Campaign is forced to be failed not to send late night emails.



Filter criteria like "not in corresponding cycle" inserted into segment, the Campaign is then scheduled with updated segment to prevent duplicate emails. 

Published January 31, 2016 - Updated October 8, 2020

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