Instance of class queue not found: SYSTEM-QUEUE-SERVICELEVEL.SYS
SummaryUnable to resolve the case due to error "instance of class queue not found: SYSTEM-QUEUE-SERVICELEVEL.."
Error Messagesinstance of class queue not found: SYSTEM-QUEUE-SERVICELEVEL.SYSTEM-QUEUE-SERVICELEVEL in tracer.Please find the attached screenshot
Steps to Reproduce
- Create a WO with an overall sla
- Find the SLA queue item created for overallSLA
- Update the queue item entry data as below
- PyItemStatus ='Now-Processing', pxProcessingNodeId ='win-9nqu1vkgabd'
- Try to resolve the WO now.
- In tracer I could see error ' Instance of class Queue not found: SYSTEM-QUEUE-SERVICELEVEL.SYSTEM-QUEUE-SERVICELEVEL 1477983797566000BD00823092C649E98BDCC57350E85B6A '
Root CauseA defect in Pegasystems’ code or rules:
REMOVEASSIGNMENTBYTICKET utility method.
Published November 3, 2016 - Updated November 12, 2016